Privacy Policy

Effective date: 1st June 2024
  1. Introduction

Welcome to Exterio. We are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines how we collect, use, protect, and share information about you through www.exterio.co.uk. By using our services, you understand and agree to the collection and use of information in accordance with this policy.

  1. Who We Are

Exterio is a provider of quality garden furniture and pergolas, committed to enhancing your outdoor living experience. For the purpose of the General Data Protection Regulation and any subsequent UK data protection legislation, we are the data controller. If you need to contact someone to discuss your personal information or this policy, please refer to the "Contacting Us" section.

  1. Changes to the Privacy Policy

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy policy and communicate the changes to individuals before starting any new processing. All amendments to this privacy policy will be posted here on our website. Please visit this page frequently to stay informed and to ensure that you are happy with any changes.

  1. Information We Collect

Personal Data: When you interact with our site, we collect information that identifies you, including your name, email address, postal address, telephone number, and payment details. This data is necessary to fulfill our contractual obligations (for instance, when you make a purchase), and to serve our legitimate business interests.

Usage Data: This includes details about your interactions with our website, such as IP addresses, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. This information helps us to improve website functionality and the services we offer.

  1. How We Use Your Information

The information we collect allows us to:

  • Process transactions and fulfill orders.
  • Manage and respond to any queries or complaints to our customer service team.
  • Improve and maintain the performance of our website.
  • Conduct checks against fraud and theft.
  • Provide you with information about products and services you may be interested in, subject to your marketing preferences.
  • Analyze market trends and customer demographics.
  1. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

  • Performance of a Contract: We use information you provide to fulfill our contractual obligations to you.
  • Consent: We will rely on your consent for certain activities, such as sending you marketing communications and collecting cookies. You have the right to withdraw consent at any time.
  • Legitimate Interests: We use your data for our legitimate interests, such as improving our services, preventing fraud, and informing you of new products and features.
  1. How We Protect Your Data

Exterio is committed to protecting your personal data. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, secure data storage, and regular audits. We also ensure that only authorized personnel have access to personal data.

  1. Sharing Your Information

We share your personal information with selected third parties, including:

  • Business partners, suppliers, and sub-contractors for the performance and execution of any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimization of our site.
  • Law enforcement or regulatory agencies, if required by law or to defend our legal rights.

In all scenarios, we ensure that your data is handled with respect, and only the necessary information is shared under strict confidentiality agreements.

  1. Data Retention

Duration of Storage: We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, and whether we can achieve those purposes through other means.

Post-Retention Actions: Upon expiration of the retention period, your data will be either completely deleted or anonymized, for instance, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

  1. International Transfers

Transfer Mechanisms: Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If we transfer data outside the UK, we ensure a similar degree of protection is afforded to it .

  1. Rights of Access, Correction, Erasure, and Restriction

Your Legal Rights: You have the right to:

  • Access your personal data.
  • Correct any incorrect or incomplete data we hold about you.
  • Erase your personal data when it is no longer necessary for us to retain it.
  • Object to the processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
  • Restrict the processing of your personal data under certain circumstances.
  • Request the transfer of your personal data to another party (data portability).

Exercising Your Rights: If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

  1. Data Security

Security Measures: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Breach Notification: We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Third-Party Links

External Sites: Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. Cookies and Tracking Technologies

Use of Cookies: We use cookies and similar tracking technologies to track the activity on our service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Specific Cookies Information: Details of the cookies used by our website are provided in our Cookie Policy, which outlines the purposes for which they are used and guides you on how to manage them.

  1. Changes to This Privacy Policy

Policy Updates: We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Notification Requirements: We will let you know via email and/or a prominent notice on our service, before the change becoming effective and update the "effective date" at the top of this Privacy Policy.

Review Regularly: You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  1. Consent and Withdrawal

Granting Consent: By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.

Withdrawing Consent: You have the right to withdraw your consent at any time. Please contact us if you wish to do so. Withdrawing consent may affect your ability to use our services.

  1. Contact Information

Queries and Requests: If you have any questions about this Privacy Policy or our treatment of your personal data, please contact us at [Insert Contact Information].

  1. Complaints

Filing Complaints: If you believe that your personal data has been handled improperly or that any of your rights regarding your personal data have been infringed, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. We encourage you to contact us first, however, so we may address your concerns directly.

  1. Data Security

Security Measures: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include advanced encryption technology and secure server software. Despite our efforts, no security measures are completely impenetrable, and we cannot guarantee the security of data transmitted to or from our website.

  1. Third-Party Links

External Websites: Our website may include links to third-party websites, plug-ins, and applications that are not affiliated with Exterio. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. Policy Updates

Revisions to this Policy: We may update this privacy policy from time to time in response to legal, technical, or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material privacy policy changes if and where this is required by applicable data protection laws. You can see when this privacy policy was last updated by checking the "last updated" date displayed at the top of this policy.