Terms & Conditions

Effective date: 1st June 2024

  1. Introduction

Welcome to www.exterio.co.uk. Exterio, the owner and operator of both Exterio and Suns Lifestyle, invites you to explore and utilize our services. By accessing our website and engaging with our services, you are agreeing to comply with and be bound by the Terms and Conditions outlined here, which oversee your access to, and use of, our website. This includes any content, functionality, and services offered on or through www.exterio.co.uk.

Please be advised that if you do not accept these Terms and Conditions, you are not authorized to access or use our website. This document, along with our Privacy Policy and any other documents mentioned herein, establishes the legal framework of the relationship between you and Exterio.

Additionally, as the operator of Suns Lifestyle, we guide you to review the Terms and Conditions of Suns Lifestyle for detailed provisions related to product procurement, available at Suns Lifestyle Terms & Conditions. This linkage ensures comprehensive coverage of your interactions with both entities under our operation.

  1. Definitions

In these Terms and Conditions, the following terms shall have the meanings set out below:

  • "We", "Us", "Our" refers to Exterio, the operator of this website, and where relevant, its subsidiaries or affiliates involved in providing the website.
  • "You", "Your", "User" refers to any individual who accesses or uses the website, whether registered or not.
  • "Products" means the garden furniture and pergolas available for purchase through our website.
  • "Services" refers to the functionalities, applications, information, and other services accessible through our website.
  • "Content" includes all visual, textual, or auditory content such as text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code.
  1. Eligibility

To use our website and accept the Terms, you must be at least 18 years of age or the age of majority in your jurisdiction, whichever is higher. By using Exterio.co.uk, you represent and warrant that you meet these eligibility requirements. If you are using the website on behalf of a business or entity, you represent that you have the legal authority to bind that business or entity to these Terms.

  1. Registration and Account Security

You may be required to register and create an account to access certain features of the website. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and other login credentials. You agree not to disclose your password to any third party and are solely responsible for any activities or actions under your account, whether or not you have authorized such activities or actions.

  1. Product Information

Exterio proudly offers a diverse selection of ready-made garden furniture and pergolas, crafted from premium materials to ensure durability and aesthetic appeal. Our collection features a variety of styles to accommodate different tastes and garden dimensions. Please be advised that we do not offer custom designs.

Each product on our website is accompanied by detailed descriptions and specifications to assist you in making an informed choice. Every item is pre-assembled and undergoes rigorous quality checks prior to shipping to ensure it meets our high standards.

We endeavor to present accurate details, descriptions, and pricing for all products listed on our website. However, discrepancies may occasionally arise. Should we identify a pricing error for any product you have ordered, we will promptly notify you, offering the choice to either confirm your order at the adjusted price or cancel it. In cases where we cannot reach you, we will automatically cancel the order. Please note that product images are for illustrative purposes and may vary from actual products due to color differences, packaging updates, and other variables.

Exterio also offers professional installation services for our pergolas and selected pieces of garden furniture. Applicable charges for these services will be clearly stated during the checkout process. It is the customer’s responsibility to ensure that the installation site is adequately prepared according to Exterio’s provided guidelines.

  1. Pricing and Payments

Prices for products are quoted in GBP and include VAT but exclude delivery costs, which will be added to the total amount due before completion of your order. We accept payment through major credit cards, debit cards, and other payment methods as indicated on our website. Payment will be debited and cleared from your account upon dispatch of your order by Exterio. By submitting your order, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your order (including taxes, shipping, handling, and any other amounts described on the website) to that payment method.

  1. Order Process

When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

  1. Shipping and Delivery
  • Delivery Zones: We deliver products nationwide across the United Kingdom. Delivery zones and charges will vary based on the delivery address and the size/weight of your order.
  • Delivery Times: Estimated delivery times are provided at the time of order and commence from the date of dispatch. We make every effort to deliver goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors.
  • Delivery Process: We will attempt to deliver your order to the address provided during the ordering process. We reserve the right to cancel your order if we believe the address is not secure, for example, to a communal postal address or PO Box. If delivery is returned or failed due to incorrect address information, additional delivery charges may apply for re-sending the order.
  • Receiving Deliveries: For security reasons, all deliveries must be received and signed for by a person at the specified delivery address. Please ensure someone is available to accept the package.
  1. Cancellations, Returns, and Refunds
  • Cancellation Rights: You may cancel your order at any time before your order is dispatched and up to 14 days afterward, beginning the day after you receive the products. To cancel your order, you must inform us in writing within the cancellation period.
  • Return Process: If you decide to return the products within this period, you must return the goods to us at your expense in their original, undamaged packaging and in a saleable condition. We will refund the price of the products in full, excluding the cost of delivery, within 14 days of receiving the returned items.
  • Refunds: Refunds will be issued to the original method of payment unless otherwise specified and agreed upon.
  • Faulty or Damaged Goods: If any product you purchase is damaged or faulty upon receipt, we may offer a repair, exchange, or refund as appropriate in accordance with your legal rights.
  1. User Obligations
  • Compliance: You agree to comply with all local laws and regulations regarding online conduct and acceptable content. You are responsible for all electronic communications and content sent from your computer to us.
  • Prohibited Uses: You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our website, the server on which our site is stored, or any server, computer, or database connected to our website.
  1. Promotions and Offers
  • Eligibility: Promotional offers are available for a limited time or while supplies last. Details regarding the promotion will be specified at the time of the offer.
  • Conditions: We reserve the right to cancel or modify any promotion or offer at any time without prior notice. Promotions may not be combined with other sales, promotions, or offers.
  1. Loyalty Programs
  • Membership Eligibility: Our loyalty program is available to registered users and provides benefits such as discounts, special offers, and early access to new products or sales.
  • Earning and Redeeming Points: Details on how to earn and redeem loyalty points will be clearly outlined in the loyalty program terms.
  • Changes and Termination: We reserve the right to change, limit, modify, or cancel the loyalty program rules, regulations, benefits, or conditions of participation at any time, with or without notice.
  1. User-Generated Content
  • Content Ownership: By submitting user-generated content, you grant Exterio a non-exclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content throughout the world in any media.
  • Content Standards: User-generated content must not contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
  1. Intellectual Property
  • Rights Ownership: All intellectual property rights in our website, its content, and the products are owned by us or our licensors. You are permitted to use this material only as expressly authorized by us.
  • Restrictions: You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors. You must not reproduce, duplicate, copy, sell, resell, or otherwise exploit our website for any commercial purpose without our express written consent.
  1. Third-Party Links and Content
  • Third-Party Resources: Our website may contain links to third-party websites or resources. These links are provided for your convenience only.
  • Disclaimer: We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. Inclusion of any linked website on our site does not imply approval or endorsement of the site by us.
  1. Privacy and Data Protection
  • Data Handling: Our Privacy Policy sets out how we collect, use, and protect your personal information. By using our website, you agree to the collection and use of information in accordance with our privacy policy.
  • Consent: You agree to the use of your data for improved service delivery and, where applicable, to receive promotional communications as outlined in our privacy policy.
  1. Cookies and Tracking Technologies
  • Use of Cookies: We use cookies to improve your experience on our website, as detailed in our Cookie Policy. By using our site, you consent to the use of cookies in accordance with the terms of our Cookie Policy.
  • Preferences: Information on how to manage and disable cookies is provided in the Cookie Policy.
  1. Warranties and Disclaimers
  • General Warranties: We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis.
  • Disclaimer: We reserve the right to suspend, withdraw, discontinue, or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.
  1. Limitation of Liability
  • Extent of Liability: To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our website or any content on it, whether express or implied.
  • Cap on Liability: We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site.
  1. Indemnification
  • Indemnity Agreement: You agree to indemnify, defend, and hold harmless Exterio, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of our website or your breach of these Terms and Conditions.
  1. Dispute Resolution
  • Customer Support: We strongly encourage you to contact us directly to seek a resolution by going to our Customer Service page.
  • Mediation: If we cannot resolve the issue, disputes may be submitted to mediation at an agreed-upon location.
  1. Changes to the Terms
  • Updates and Revisions: We may revise these Terms and Conditions at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
  • Notification: Changes will be effective immediately upon their posting on the website. If you do not agree to the amended terms, you should discontinue using the website.
  1. Termination of Use
  • Termination Rights: We may terminate or suspend your access to our website immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms and Conditions.
  • Effects of Termination: Upon termination, your right to use the website will cease immediately.
  1. Governing Law
  • Jurisdiction: These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
  • Legal Actions: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
  1. Feedback and Contact Information
  • Feedback: We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the website. You may submit feedback by emailing our customer service.
  • Contact Details: For any questions about these Terms and Conditions, please contact us at: [Insert contact information].
  1. Miscellaneous Provisions
  • Severability: If any provision of these Terms and Conditions is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
  • Entire Agreement: These Terms, together with the Privacy Policy and any other legal notices published by us on the website, shall constitute the entire agreement between you and us concerning the website.
  1. Accessibility
  • Commitment to Accessibility: We are committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email us at [Insert Email] with “Accessibility” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.
  • Accessibility Assistance: We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.
  1. Entire Agreement
  • Exclusivity of Agreement: These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the service constitute the entire agreement and understanding between you and us.
  • Precedence: These terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).